At the end of the day, the onus is on decision-makers to look at their data and translate it into actionable business insights. Consolidating data on these points across the Reverse Logistics life cycle and making it visible will drive the clearest path to a solution.
Digital Technologies that can Impact Reverse Logistics Process
Different stakeholders in the Reverse Logistics process need digital solutions to deliver on points that matter to them. From a customer’s point of view, predictability and visibility of the Reverse Logistics process are essential. Similarly, for a field technician, coordination of product tracking and customer experience is vital, while for an operation manager, service-level agreement (SLA) adherence holds the key.
However, the common objective across all these different departments and touch points is to deliver a superior customer experience as well as life cycle visibility and predictability that aligns the Reverse Logistics process towards the customer.
Technologies that hold Promise to Improve Reverse Logistics